Guests often arrive frustrated by things you didn’t cause, but your team pays the price anyway. This piece shows how resetting the first 90 seconds of arrival can prevent trust loss, reduce emotional labor, and stop destination failures from turning into your problem.
Latest blog posts
Most advice about shoulder season focuses on driving demand, but the real challenge is filling gaps the destination didn't plan for. This article helps operators see where their time actually goes, fix what's theirs, and stop absorbing costs that belong to the system.
Most hospitality content focuses on retention or satisfaction scores. When staff would vouch for your property to someone they care about, guests pick up on that warmth; when they wouldn't, you're paying to replace guests who should already be coming back.
Most operators focus on the booking moment, but trust is won or lost in the quiet that follows. When pre-arrival communication orients instead of sells, direct bookings feel as safe as the OTA—and guests stop defaulting to platforms.
When everything works smoothly, guests don’t always lean in — they settle. This piece explores how comfort can quietly narrow curiosity, and why small, intentional cues matter more than more amenities.
Guests rarely decide everything at once. Instead, they narrow their options based on how clear and manageable the experience feels in the moment. Understanding that shift helps hospitality teams design stays that feel easier, calmer, and more inviting from the start.
Guests aren’t spending less on travel; they’re concentrating their spending where choices feel clear and low-risk. Independent hotels and short-term rentals feel the impact first, and how clarity—not more promotion—widens guest spending.
Arrival sets the tone for how guests decide and spend. Clear orientation reduces hesitation, lightens staff load, and shapes the rest of the stay.
Rising costs have made small operational choices matter more than ever in hospitality and tourism. This piece explains how guest confidence, clarity, and daily decisions quietly shape revenue after booking.
Guests hesitate to book when they cannot quickly understand how a stay will work. This article explains how clarity, orientation, and trust reduce friction and help guests decide with confidence.
Travelers don’t choose OTAs because they love them. They choose them because, under pressure, predictability feels safer—and trust is formed earlier than most hospitality brands realize.
Trying to find the Smart Pineapple platform? You’re not wrong—we just outgrew it. Turns out, AI alone doesn’t cut it when what you really need is strategy, support, and someone who speaks fluent hospitality and tourism.
